BitPlay ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]âresolved in 5 minutes with transaction ID.
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDTâprocessed in 3-5 minutes for secure transactions.
Download App
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is onâ100% secure!
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonusesâdo it today!
What happens if I donât meet the bonus wagering requirements? Clarify consequences to manage expectations.
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
How do I claim the welcome bonus after downloading the app? Link app download to bonus activation steps.
Each Bonus
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%âeasy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Mondayâboost your balance!
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revertâcontact support if needed.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"âsoftens any setbacks.
How do I check my bonus balance? Log in to "Account" > "Bonuses." Track progress in real-time.
Games
How do I find high RTP games? Filter by "RTP" in Games sectionâtop picks: 96%+ Slots like Starburst.
How do live dealer games work? Streamed real dealersâbet via chat, feel the casino vibe from home.
Login & Register
Why is password reset after registration? Security featureâchange anytime in settings. Strong passwords keep you safe.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tipsâeasy fix!
Can I change my registered email or mobile number? Yes, log in, go to âProfile Settings,â and update after KYC verificationâcontact support to confirm.
What does the âIP Restrictionâ login error mean? It indicates a region or security block. Contact support with your location to resolve this issue.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use âForgot Password,â enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click âRegister,â enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. Theyâll enable two-factor authentication after verification.
Does support offer guidance for new users? Yes, agents provide step-by-step help for registration, deposits, and placing first bets, tailored for beginners.
Is email support secure for sharing personal details? Yes, platforms use SSL encryption. Only share sensitive info via official support channels.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"âwithdraw eligible amounts anytime.
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